Findmanualsnow.com is a product offered by Innover Group ("we," "us," or "our")
At Innover Group, we provide our users with feature-focused websites, browser extensions & applications that are geared to customized and more specific browsing experiences. Our products facilitate specific functionality and provide ease of access to information and widgets that can be accessed from the new tab, start page and/or via browser search settings.
We are committed to safeguarding the privacy of persons ("you(r)") who visit, access our website, download, install and/or use Find Manuals Now & Custom Web Search (the "Extension") for search applications installed on your computer or mobile device.
This document describes our obligations under applicable data protections laws, and explains what type of information we are collecting and how we are using this information.
1. What information we process:
In the course of browsing our websites, installing our products and using our product, we capture the following:
- Information you provide to us. We may collect other types of information that you explicitly provide to us through your use of the Extension, information provided by you (including your name, telephone number and/or email address) if submitted by you as part of a feedback form, crash report, enhancement suggestion or other communication from you to us.
Automatically-captured information. Apart from the types of information listed above, we automatically collect information from you in order to optimize the Extension. This includes without limitation, your interaction with the Extensions and its associated website (e.g. your clicks, impressions, etc.), your user agent, browser information and certain information we extrapolate therefrom (e.g., your browser language, type and version and your OS type and version), user ID, certain install flow events (e.g. the source from where you install the extension, referring URL and install date) and other usage information.
We also collect your IP address and certain information we extrapolate therefrom (e.g., your geolocation and the name of your ISP). Please note that we anonymize your IP address as soon as it is technically feasible for us to do so.
We also collect certain anonymized information, including without limitation, the Extension Version, source version, type tags, device type, screen size and the date/time for relevant events and metrics.
We also collect identifiers that we or our partners associate with your browser or device to help us provide our services, such as:
- Cookie IDs or other user ids that are specific to your web browser, but do not directly identify you. (You can learn more about cookies here.) We use cookie IDs or similar assigned identifiers that are placed on your browser or device by us, by websites that use our services, or by other partners to make sure the same device does not see the same advertisement too many times. We may also use cookie IDs to recognize your device or browser if you have visited our website, or the website of one of our content partners, before. We also use the information about your visits to web pages which we receive from cookies to help us understand how our services are used and improve our services.
- Click IDs, ids that are added to your browser when you click on an advertisement. We use click IDs to measure and report on the number of people who engage with our services so that we can determine how effectively we and our advertisers communicate with our users.
2. Why we process this information
We use the categories of information we collect to:
- Provide the primary features of the Extension and create immersive product experiences with an active focus on user centricity;
- Perform essential functions that enable us to monitor, manage and enhance websites, browser extensions and applications;
- Tailor utility and output based on customer preferences;
- Create internal analytics and reports;
- Run data-based experiments to deliver better usability and functionality;
- Ensure customer service by actively engaging with users and responding to their queries, suggestions and addressing complaints;
- Prevent, detect or investigate spam, fraudulent, abusive or unlawful activities; and
- Enforce our terms of service.
3. What we do with the information we process.
- We retain your personal information only for as long as we need it.
- We retain information we receive from advertisers, websites, and their representatives and from business partners for up to a year after we end our business relationships with them, unless we have a valid legal reason to retain it longer.
- We retain our first party cookie information for no more than 60 days.
- We anonymise IP addresses soon after we collect them where required by applicable law. We retain IP addresses we log and other device information for no more than 180 days.
- We retain aggregated information for reporting and analysis for only for as long as we need it, unless we are legally or contractually required to keep it longer.
- We retain personally identifiable information you provide through business communications as long as our business relationship continues, and in some cases longer if we need to retain it to exercise our legal rights or defend legal claims.
4. Providing your information to others.
- We may disclose your information to third-parties where such disclosure is necessary for (i) compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person;(ii) the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure; (iii) to offer the primary features of the Extension; (iv) for security purposes such as to prevent, detect or investigate spam,fraudulent, abusive or unlawful activities; and/or (v) fulfillment of our obligations under a business transaction such as a merger, acquisition or sale of assets, that we are a part of.
The employees of our organization, on a need to know basis, may be able to access your information in the following circumstances:
- To respond to your feedback/request, resolve your query or provide technical support, as may be necessary. Your personal information, if provided in such scenarios, will only be used for the reasons listed above
- To prevent, detect or investigate spam,fraudulent, abusive or unlawful activities
- To ensure compliance with applicable laws
- To analyze the use of our Extension and create internal reports, using anonymized or aggregated user information
5. Retaining and deleting your information.
- This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
- Information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- Notwithstanding the other provisions of this Section, we may retain your information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Security of your information.
- We will take appropriate technical and organizational precautions to secure your information and to prevent the loss, misuse or alteration of your information.
- Regardless of where you are located, we will store all your information on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
7. Your rights with respect to your information.
- Depending on where you live and where you access our services, you may have the right to request that we:
- provide you information about how we use your personal information;
- give you access to, and a copy of, your personal information that we store on our system;
- update, correct or delete your information held in our files;
- stop using, and require that third parties stop using, some or all of your personal information for certain purposes, even if you continue to use our services; and
- discontinue contacting you by phone or by email.
- You may exercise these rights by emailing us at [email protected] or through the webform on the page that describes rights for a U.S. state.
- Consumers from certain U.S. states have specific rights and choices available to them. You can get more information about these state specific rights, and exercise your choices, here.
- Additional rights for certain international users are described here.
8. Third-party websites & services.
- Our website may include hyperlinks to and details of third-party websites, as well as software (including, but not limited to, APIs and widgets)Please read the privacy policies of these third parties to understand their data collection/processing practices.
- We have no control over, and are not responsible for the privacy policies and practices of third parties.
9. Personal data of children.
- The Extension is targeted at persons over the age of 18.
- If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Additional notice to and rights of residents of California
Shine the Light:We do not sell your personal data to third parties. Section 1798.83 of California’s Civil Code permits you—if you are a California resident—to request further information about our disclosure of personal data to third parties for their direct marketing purposes, where applicable. To make such a request, please send an email to [email protected]. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address.
California Consumer Privacy Act (CCPA):If you are a California resident, please read the following section to understand the type of information we collect, how we use this information and your rights under the CCPA
Types and Sources of Information Collected by the Extension
We collect information (“Personal Information”) that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular device or person (“user”). The categories of Personal Information include the following:
|A. Identifiers||Name, Email address, Internet Protocol address user id.||Directly from the user or (in the case of Internet Protocol address) indirectly from the user’s activity|
|B. Geolocation||Internet Protocol Address||Indirectly from the user’s activity|
|C. Internet / other network activity||A user agent, extension version, source version, visited URLs, type of implementation, installation date, user activity events (e.g., click, uninstall, search), landing page events (e.g., impressions, clicks, installs),l, referring URLs, and type tags||Directly from the user and/or indirectly from the user’s activity|
Use of Personal Information
Except as otherwise set forth at the time we collect your Personal Information, we may use or disclose the above-listed types of Personal Information for one or more of the following business purposes (the “Purposes”):
- To provide the product or service for the which you expressly provide your Personal Information
- To provide responsive information that you request about our products or services
- To create and maintain an account on your behalf (should you expressly request that we do so)
- To determine the number of visitors to the Extension
- To communicate with you about our and any third-party products and/or services that may be of interest to you, to better display and tailor information to you, and to respond to your inquiries (e.g., opt out requests)
- To deliver and market relevant content to you and measure the effectiveness of such efforts;
- To comply with the Extension’s Terms of Service
- To improve and make enhancements to the Extension, our products and/or services
- To the extent necessary to evaluate a proposed reorganization or dissolution of the Company and/or a sale of its assets
- To the extent necessary to respond to a feedback form, crash report, enhancement suggestion or other communication from you to us
- As necessary or appropriate to protect our rights, your rights, the rights of our clients
- To respond to legal process including law enforcements requests, court orders, and applicable law
Apart from Personal Information that you expressly provide, we will erase all Personal Information within six (6) months of its collection. We will update this notice should we need to collect other types of Personal Information or use the Personal Information we do collect for materially different reasons.
Sharing Personal Information
Absent a request from you to the contrary, we may share your Personal Information with third parties for the Purposes. Such third parties include our affiliates, our service providers, and other third parties with whom we share your Personal Information subject to your authorization. Before doing so, we will execute an agreement with each such third party that (a) describes the Purposes, (b) requires the third party to keep the Personal Information confidential, and (c) prohibits use of the Personal Information it for any purpose other than the Purposes, as you permit or as required to perform the third party’s services. If any such third party wishes to share your Personal Information with anyone else, it is required to provide you with notice and an opportunity to opt-out. To the extent we are aware that a user is less than sixteen (16) years of age, we will not share or sell that user’s Personal Information.
Rights under CCPA
If you are a California consumer, you have the right to:
- know what information we have collected about you;
- ask us to delete your personal information;
- ask us to correct personal information if you believe we are keeping inaccurate information about you; and
- opt-out of the sale or sharing of your personal information
- We will not discriminate against you in any way for exercising these rights.
For certain requests we may email you to verify your identity. A verifiable request must (1) include information that is sufficient for us to verify your identity, and (2) describe your request in sufficient detail. It must only be made (1) by you or a person registered with the California Secretary of State to act on your behalf, and (2) twice within a 12-month period. We will only use the information in a verifiable request to verify your identity and process your request (to the extent we are able). You will not need to create an account to make a verifiable request.
We strive to respond to all verifiable requests within 45 days, though we may take an additional 45 days to respond, in which case we will inform you of the reason and extension period in writing.
11. Additional notice to and rights of residents of Canada.
Please get in touch if you:
- Wish to access or update your personal information, or revise your consent preferences. (Note: To verify your identity and process your request, we may ask you to provide additional personal information.); or
- Have questions or concerns about how we handle your personal information
You can find our contact information below.
We process personal information when it is in our legitimate interest to do so (if we believe that our interests are not outweighed by the risks to data subjects), when we obtain data subjects’ consent for us to process the personal information, when we must process the personal information to perform our obligations under a contract (or in anticipation of a contract), or because we have a legal or regulatory right or obligation to do so. When we process personal information of users, we generally rely on the consent that we obtained. We may rely on our legitimate interest to process certain business or employment information.
- Transfers Outside of the European Economic Area (EEA)
- User Rights and Control Over Personal Information
When we transfer personal information outside the EEA, we ensure that appropriate safeguards are in place to protect your data. For example, we may use European Commission-approved standard data protection clauses or binding corporate rules.
- If we are relying on your consent to process your Personal Information, you have the right to withdraw your consent at any time. You have the right to request that we correct or erase your personal information. You also have the right to object to certain processing of your personal information and the right to obtain human review of any automated decision-making with significant or legal effects. Additionally, you have the right to ask that we provide you with a copy of the personal information of yours that we have or transfer it to another party. You can exercise your rights at any time by contacting us at [email protected].
- If you have any complaints or concerns regarding our data practices please contact us using the details provided in the section titled ‘Contact Information’ or you could also write to the United Kingdom Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You could also visit their website at: https://www.ico.org.uk
13. Rights for Virginia, Connecticut and Colorado Residents
If you are a Virginia, Connecticut or Colorado consumer, you have the right to
- Confirm whether or not we are processing your personal data and access your personal data;
- Correct inaccuracies in your personal data and the purposes for which we are processing it;
- Delete your personal data;
- Obtain a copy of personal data you have previously provided to us;
- Opt out of targeted advertising
- Opt out of the sale of your personal data;
- Opt out of profiling that would be used for significant decisions about you.
14. About cookies.
- Cookies are small pieces of code stored on your browser that can allow information about the web pages you have visited to be communicated by your browser. Some cookies are necessary to allow web pages to function. You can reject other cookies by changing the settings in your browser, however, this may limit the functionality of certain web pages and services, and it could mean that some of your choices, which may also be stored in cookies, will be lost.
- Promotions or advertisements displayed via the services may also contain cookies, and we do not have access to or control over information collected by advertisers when you click on any such promotions or advertisements.
15. Cookies that we use.
- Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
16. Cookies used by our service providers.
- Please be informed that we do not monitor or in any other way control the data collection and processing practices of such service providers and this policy does not govern their privacy practices. We shall not be responsible for tracking technologies deployed by such service providers. We recommend that you read the Privacy Statements of such third parties to understand their data collection and processing practices.
17. Managing cookies.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac(Safari); and
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features of the Extension.
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
19. Contact Information.
You may receive further information regarding our privacy practices and/or exercise any of your rights in relation to your information by written notice to
108 Gloucester Road,